RETURNS & EXCHANGES

RETURNS 

All returned items will be provided with a store credit only.

SALE ITEMS ARE NON RETURNABLE

We will gladly accept a return of full price, unworn, unwashed, unmarked, unaltered, and undamaged merchandise from UK customers only. 

We cannot accept returns for any jewellery, accessories (e.g earrings), and swimwear if the hygiene sticker has been removed for hygiene reasons.

Returns cannot be made by customers from outside the United Kingdom as UK custom charges are curently too high.

How to Return

  • Email andreiaboutiquesales@gmail.com with your order number and the item(s) you would like to return.
  • We will then email you back with the returns address

All returning items will be provided with a store credit only.

You may place an order for your desired item using the store credit.

Return Policy

All eligible items must be returned within 14 days of receiving your order. Returns attempted outside of this 14 day deadline will be denied and returned to customer.

The customer is responsible for all return-shipping costs, we suggest using a track and trace method of shipping as Andreia Boutique will not be responsible for items lost in transit when being returned to us. 

Items must be unworn and unwashed and free of any smells.

Items must be free of any stains/markings e.g. Fake tan/Make-up. Items must be returned in original packaging, have all tags, including any original tags still attached.

All returns will be processed within 14 business days of receiving your item.

SALE Items

We do not accept returns for sale items 

Any final SALE items which are attempted to be returned will be refused upon delivery and returned to the sender.

Faulty Items

If you receive faulty goods e.g manufacturing faults - please contact us via email andreiaboutiquesales@gmail.com

Store Credit

Store Credit will be added to the customer account used to place the original order. Store credit will be applied within 2 working days of receiving your return.

Store Credit can only be used online at our website www.andreiaboutique.com

Store Credit cannot be transferred to another person or account. Please treat Store Credit like cash.

Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have been issued "Store Credit" as a refund method.

Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.

Store credit has no expiration date

Store credit is provided in Great British Pounds (GBP)

Spin to win Spinner icon