RETURNS & EXCHANGES

RETURNS 

SALE ITEMS ARE NON RETURNABLE

We will gladly accept a return of full price, unworn, unwashed, unmarked, unaltered, and undamaged merchandise from UK customers only. 

We cannot accept returns for any jewellery, accessories (e.g earrings), and swimwear if the hygiene sticker has been removed for hygiene reasons.

Returns cannot be made by customers from outside the United Kingdom as UK custom charges are currently too high.

How to Return

  • Email andreiaboutiquesales@gmail.com with your order number and the item(s) you would like to return.
  • We will then email you back with the returns address

Return Policy

All eligible items must be returned within 14 days of receiving your order. Returns attempted outside of this 14 day deadline will be denied and returned to customer.

The customer is responsible for all return-shipping costs, we suggest using a track and trace method of shipping as Andreia Boutique will not be responsible for items lost in transit when being returned to us. 

Items must be unworn and unwashed and free of any smells.

Items must be free of any stains/markings e.g. Fake tan/Make-up. Items must be returned in original packaging, have all tags, including any original tags still attached.

All returns will be processed and refunded within 5 working days of receiving your item.

SALE Items

We do not accept returns for sale items 

Any final SALE items which are attempted to be returned will be refused upon delivery and returned to the sender.

Faulty Items

If you receive faulty goods e.g manufacturing faults - please contact us via email andreiaboutiquesales@gmail.com

 

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